Privacy policy

This privacy policy applies to www.bluekoalaphysio.co.uk. We take your privacy seriously and our policy covers the collection, processing and other use of personal data under the General Data Protection Regulations (GDPR) 2018. By using our website you consent to this policy.

For the purpose of the GDPR we are a data processor and controller and any enquiry regarding the collection or processing of your data should be addressed to Catherine Kwan, Blue Koala Physiotherapy, Brighton & Hove Therapies, 1 The Offices, Brighton BN1 4ZE.  The email address is info@bluekoalaphysio.co.uk.

Information we collect

We will collect personal data on our website only if you directly provide it to us, eg your email address, name, home or work address and telephone number. Providing such details automatically implies your consent. Normally you will only provide such details if you wish to make an appointment, or sign up for our free e-newsletter or other resources.

We use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.  This data will not identify you personally.

If you make a payment via our website, your financial information (eg credit card details) are not received or stored by us. That information is processed securely and privately by the third party payment processors we use. Blue Koala Physiotherapy will not have access to such information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are only allowed to use your personal data to provide these necessary payment services to us and are required to maintain the confidentiality of your personal data and payment information.

Use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR. The personal information we collect and store primarily enables us to provide you with our services and meet our contractual commitments. In addition, we may use your information to:

• Notify you about any changes to our website, such as improvements or service/product changes that may enhance our service
• Send you our free e-newsletters from time to time with information about classes, courses and other relevant news where you have consented to receive them

Disclosure of your information

We have a contractual obligation to collect your data from the website if you are a client, for example if you make an appointment online.  If you do not want us to use your data you can let us know by writing to us at Blue Koala Physiotherapy, Blue Koala Physiotherapy, Brighton & Hove Therapies, 1 The Offices, Brighton BN1 4ZE, or via email at info@bluekoalaphysio.co.uk at any time.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose you can later withdraw or alter your consent. Simply write to us at Blue Koala Physiotherapy, 9 Alverton Avenue, Poole

BH15 2QF, or email at info@bluekoalaphysio.co.uk

Where we store and transfer your data

As part of the services we offer, for instance our appointment booking system, the information you provide may be transferred to and stored in countries outside the European Economic Area (EEA) depending on our service provider’s remote website server. This is generally the nature of data stored in ‘the Cloud’. Your data may also be processed by our suppliers staff who operate outside the EEA.  When your personal data is stored or transferred outside the EEA your privacy rights continue to be protected as outlined in this privacy policy and in accordance with the GDPR.

We do not use or disclose sensitive personal data, such as race, religion, or political affiliations. We will only process, disclose or share your personal data with your consent, or if otherwise required to do so by law, or in the good faith that such action is necessary to comply with legal requirements or legal process served on us.

You have the right to withdraw your consent of our processing your personal data for marketing purposes by contacting us at info@bluekoalaphysio.co.uk

Security

The transmission of information via the Internet or email is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site. Any such transmission is at your own risk.  Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.

Where we have given you (or where you have chosen) a password to access certain parts of our site, or associated sites (such as our web-based exercise system) you are responsible for keeping your password confidential.  

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally - it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the services we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access certain parts of our website.

Your rights

The GDPR gives you the right to access information we hold about you. Please write to us at Blue Koala Physiotherapy, Blue Koala Physiotherapy, 9 Alverton Avenue, Poole
BH15 2QF, or email info@bluekoalaphysio.co.uk if you wish to see your details. There is no charge for requesting such information and we will provide it within one month of your request.

You have the right to change the permissions you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed previously, or by email.

Changes to this policy

We may update these policies to reflect changes in the law, our website and our customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.